Whether you want to boost Customer Service, streamline IT operations, accelerate HR workflows, or strengthen security and compliance, ServiceNow AI delivers. By automating tasks, resolving tickets faster, summarizing knowledge, generating content, and providing proactive recommendations, it helps organizations achieve faster workflows, higher employee productivity, fewer errors, and improved customer satisfaction — all while scaling AI safely.
Agentic AI powers autonomous, goal-driven agents, Now Assist delivers real-time, contextual insights and summaries, and AI Control Tower ensures governance, compliance, and measurable impact across all AI initiatives. Explore ServiceNow AI capabilities with us as your trusted partner.
ServiceNow Agentic AI is a new generation of intelligent digital agents that can think, act, and collaborate to get work done across the enterprise. Unlike traditional chatbots or automation scripts that wait for instructions, these agents understand goals, break them into tasks, take actions across multiple systems, and adapt as conditions change — all within the trusted, governed Now Platform. They act as proactive digital co-workers, handling repetitive or multi-step workflows, proactively resolve issues or complete requests, reducing errors, and enabling faster, smarter business decisions with full oversight and control.
CIOs / Chief AI Officers / COE teams, Line-of-business leaders (IT, HR, Customer Service, Finance), Risk, compliance, and audit teams, AI and IT teams, Employees / Knowledge workers
Automate fragmented, multi-step workflows across teams & systems with end-to-end Agentic AI.
Deploy digital “team members” to handle repetitive work, freeing employees for higher-value tasks.
Integrate agents with business data for faster execution (incident resolution, HR requests) with fewer hand-offs.
Agents anticipate issues & adapt, shifting operations from reactive to proactive (risk detection, early resolution).
Native to Now Platform, no separate AI stacks needed—everything in one architecture.
Deploy agents across IT, HR, finance, customer service while maintaining governance & oversight.
The platform offers tools (e.g., Agent Studio) for building custom AI agents with defined roles, objectives, behaviors and integrating them into enterprise workflows.
An “Agent Orchestrator” capability coordinates teams of agents, enabling complex, multi-step workflows (rather than individual agents working in isolation).
Agents are built to work with your company’s data, knowledge bases, and workflow systems (via the Now Platform, Workflow Data Fabric, Agent Fabric) so they can act in context.
Agents break down objectives into tasks, anticipate obstacles, execute actions, adapt to changing conditions, rather than just waiting for human commands.
Because these agents have autonomy, ServiceNow embeds governance, analytics, and oversight capabilities (monitoring, control, audit) to manage risk.
ServiceNow Now Assist AI is an intelligent assistant built into the Now Platform that helps employees, agents, and developers work faster and smarter. It leverages domain-specific large language models (LLMs) to summarize information, answer questions, generate content, and automate routine tasks — all within the workflows people already use every day. Instead of manually searching for knowledge or performing repetitive work, Now Assist AI acts as a digital co-worker that improves productivity, speeds up service delivery, and makes business processes more efficient.
CIOs / IT leaders, Line-of-business managers (HR, Customer Service, Finance, Operations), Developers / application teams, Customer support and service teams, Employees / knowledge workers
Automates routine and repetitive tasks and facilitates quick access to information, allowing employees to focus on higher-value activities.
Speeds up response times and resolution processes, leading to better customer and employee experiences.
Simplifies the creation and management of complex workflows, improving operational agility and efficiency.
Streamlines workflows and reduces manual effort, resulting in cost savings and optimized resource utilization.
Supports the deployment of AI capabilities across various departments and functions, enabling organizations to scale their operations effectively.
Provides tools for developers to create and integrate AI-driven applications, fostering innovation and adaptability within the organization.
Combines advanced search with generative AI to find and summarize the most relevant information, giving users clear, instant answers instead of long lists of results.
Implements AI-driven chatbots and virtual agents that facilitate natural language interactions, improving self-service experiences and reducing the need for human intervention.
Assists in generating and editing written content, such as emails, chat responses, and knowledge articles, streamlining communication processes.
Utilizes AI to generate code and automate workflows, allowing developers to create and modify applications with ease.
Enables the creation and deployment of custom generative AI skills tailored to specific business workflows and processes.
Supports hands-free interaction through voice commands, increasing accessibility and convenience for users.
ServiceNow’s AI Control Tower is a centralized governance, lifecycle and operations layer for AI across the enterprise. It sits on the Now Platform and gives business and technical owners a single place to register, manage, govern, monitor and measure AI assets (models, agents, prompts, pipelines and the workflows they touch) so AI can be safely and effectively used inside business workflows.
CIO / Chief AI Officer / COE, Risk & Compliance teams, Line-of-business leaders (IT, HR, Customer Service, Finance), Engineers & ML teams.
Consolidate prototypes, vendors & agents into one auditable hub. Full C-suite visibility to manage risk & scale safely.
Governance templates, workflows & unified orchestration connect AI models seamlessly, cutting complexity & accelerating value.
Built-in logging, approvals & governance simplify audits and regulatory compliance (GDPR, internal policies).
Link AI activity to outcomes (ticket time, productivity, CSAT) to prioritize investments that deliver real business value.
Proactive monitoring detects drift & outages early, ensuring consistent, trustworthy AI operations.
Discover and track models, agents, connectors, datasets and where they’re used.
Create, approve, version, retire and document AI assets from idea → production → retirement.
Policy enforcement, approval workflows, role-based access, and tooling to check for privacy/PII, bias and regulatory requirements.
Performance dashboards, usage telemetry, decision-logging and explainability aids so you can see what models/agents are doing and whether outputs meet SLAs.
Plugs into ServiceNow’s AI Agent Fabric and Workflow Data Fabric to connect models/agents to enterprise workflows (IT, HR, customer service, finance), and integrate third-party models.
